What is this guide for?
Whenever we need to collect any of your data, we will let you know at that point why we need to do so and what it will be used for, but this guide provides a useful overview of all of those situations and provides more detail on how we keep your data secure and up to date, how long we might hold it for, and what your rights are in relation to it.
The Telling is committed to protecting your personal data and will use any personal or sensitive data we collect from you in line with the General Data Protection Regulations (GDPR).
Who’s responsible for data the group collects?
The Telling is a Data Controller under the GDPR. The Telling’s Data Protection Officer is Clare Norburn who can be contacted at firstname.lastname@example.org.
What data do we collect and what do we use it for?
The Telling collects data from individuals to help us plan, organise and run the day-to-day operations of the group (eg contacting volunteers to ask for help with publicity distribution and stewarding events) and to promote and market the group’s activities (e.g. marketing mailing lists and photography/video capture).
Our store is hosted on Wix. They provide us with the online e-commerce platform that allows us to sell our products and services to you. The platform uses Stripe to process your payments. Please refer to the Stripe Services Agreement for more information. We will not share your personal details with any other third parties or use it for marketing reasons without your consent.
We use the Order Information that we collect through online orders generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).
Additionally, we use this Order Information to:
Communicate with you; and
Screen our orders for potential risk or fraud.
Event attendees: for processing and managing tickets for events
Where our events are ticketed, we need to collect data on the person booking (name and email) in order to allow you access to the event and to send you a confirmation of your reservation/purchase. This data will only be used for administering your access to the event/s for which you have booked and will not be used to send you marketing/promotional messages from the group unless you have also provided your consent to receive these (see below).
Employees and contractors: for administration and legal/regulatory purposes
We may need (for administration or for legal/regulatory reasons) to collect personal or sensitive data on employees or contractors of the group. Where this is the case, we will explain what this is for at the point of collection.
Mailing list subscribers: for marketing and promotion
We offer everybody the opportunity to sign up (consent) to receive marketing and promotional information on the group’s activities (e.g. emails about forthcoming events).
When you sign-up to our marketing mailing list we will ask for your name, email, phone number, address and will use this data to send you information about our events and activities (e.g. forthcoming performances, social events and fundraising events). We may also ask for your preferred topics and communication methods. These allow us to tailor the information we provide to suit your preferences (e.g. email vs post).
We will send you information related to the group and we may include at the end details of events by carefully chosen partner organisations (but we will never share your details with any third party).
Anything we send you will include a clear option to withdraw your consent (e.g. to ‘opt out’ of future emails) and you can also do so at any time by contacting the Data Protection Officer - Clare Norburn.
Do we share your data with anyone else?
We will never pass your details on to third parties for marketing purposes.
We sometimes use third party services to process your data (e.g. Mail Chimp, Eventbrite, Dropbox). We will always make sure any third parties we use are reputable, secure, and process your data in accordance with your rights under GDPR.
Are there special measures for children’s data?
We do not knowingly collect or store any personal data about children under the age of 13.
How can you update your data?
You can contact us at any time at email@example.com to update or correct the data we hold on you.
How long will we hold your data?
The Telling data retention policy is to review all data held on individuals at least every two years and remove data where we no longer have a legitimate reason to keep it.
Where you have withdrawn your consent for us to use your data for a particular purpose (e.g. unsubscribed from a mailing list) we may retain some of your data for up to two years in order to preserve a record of your consent having been withdrawn.
What rights do you have?
Under the GDPR, you have the following rights over your data and its use:
The right to be informed about what data we are collecting on you and how we will use it
The right of access - you can ask to see the data we hold on you
The right to rectification - you can ask that we update or correct your data
The right to object - you can ask that we stop using your data for a particular purpose
The right to erasure - you can ask us to delete the data we hold on you
The right to restrict processing - you can ask that we temporarily stop using your data while the reason for its use or its accuracy are investigated
Though unlikely to apply to the data we hold and process on you, you also have rights related to portability and automated decision making (including profiling).
All requests related to your rights should be made to the Data Protection Officer at firstname.lastname@example.org. We will respond within one month.
You can find out more about your rights on the Information Commission’s Office website.
What will we do if anything changes?
If we make changes to our privacy statements or processes we will post the changes here. Where the changes are significant, we may also choose to email individuals affected with the new details. Where required by law, will we ask for your consent to continue processing your data after these changes are made.